Job Title: Hotel Manager
Location: Morogoro
Deadline: 06th June, 2019
Location: Morogoro
Deadline: 06th June, 2019
Job Description
Duties and Responsibilities
Duties and Responsibilities
Manage operations in all hotel departments.
Maintaining the hotel’s inventory
Manage front desk operations such as guest check-in and check-out, room inventory, and incoming phone calls.
Supervise staff members and delegate tasks as necessary.
Oversee daily shift process ensuring all team members adhere to standard operating procedures.
Train, direct, resolve issues, coach and counsel team members to ensure quality operation.
Interacting with hotel guests to ensure exceptional customer experience.
Inspecting guest rooms and all other hotel areas for cleanliness and to ensure that hotel protocols are being followed.
Resolve customer complaints in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Performing other duties as assigned, requested or deemed necessary by management.
Qualifications
At least two years experience in a similar position in the hospitality industry
At least a Diploma in Hotel Management
Capable of managing a team
Knowledge of Hotel Reservation systems and front office systems
Confident and Friendly personality
Well presented with excellent spoken and written Kiswahili and English
Excellent customer service skills
Exceptional communication and interpersonal skills
How to Apply
If you meet the above requirements send your CV and copy of your certificates to lavistagarden@gmail.com
If you meet the above requirements send your CV and copy of your certificates to lavistagarden@gmail.com
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