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Food & Beverage Attendant Job Opportunities at Belmond October 20022
Description
- To be fully aware of all services and facilities offered by the Hotel.
- Staying up to date with the food and beverage offerings on the menu.
- Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies).
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies). To take guest orders and ensure proper execution.
- Setting up and replenishing napkins, toothpicks, ashtrays, and other counter items when necessary.
- Prepare tables by setting up linens, silverware, glasses, condiments, cushions and any other items required for set up.
- Ensure that the dining and/or bar area, waitron stations, back of house preparation areas and all equipment such as tables, chairs, linen, crockery, cutlery, glassware, buffet equipment and utensils etc. are cleaned and polished at all times.
- Provide excellent customer service to guests at all times and ensure guest complaints are addressed or reported in a timely manner.
- Ensure that guest preferences and feedback is communicated to Management to enhance the guest experience.
- Assist with inventory management or stock count when required.
- Handling cash, credit, and debit card transactions, ensuring charges are accurate, and balancing the cash register.
- Assist with the setup and break down of tables and other venues set up requirements at special functions and events, as well as working at the special functions and events, as and when required.
- Taking inventory and ordering supplies (with the approval of the Outlet Manager) to ensure the outlet and table supplies are well-stocked.
- Assist with the preparation of beverages (which includes hot and cold beverages) as and when required.
- Constantly check crockery and kitchenware for cleanliness and presentation and report any problems.
Requirements
- Hospitality qualification is advantageous.
- 1- 2 years relevant experience in a similar position within a 4- or 5-star hotel environment.
- Excellent communication skills.
- Exceptional customer service orientation.
- Knowledge of Silverware (POS System) – advantageous.
- Good knowledge and understanding of food and wine.
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